图 图匠 BatchPixBatch image editor

Refund Policy

This is a digital product unlocked immediately after payment. Please read the rules below before ordering.

1. When a refund is available

  • Not yet unlocked: within 7 days of purchase and never unlocked in the tool — full refund.
  • Duplicate purchase: a second order for the same email can be refunded.
  • Defect: if a core feature does not work because of a bug in the tool and we cannot fix it within a week.

2. When a refund is not available

  • Change of mind after the licence has been unlocked and used (batch processing or saved presets).
  • Differences caused by an outdated browser or an underpowered device.
  • Orders suspended for breaching the Terms (licence sharing, cracking, unlawful content).

3. How to apply

  1. Email [email protected] with the subject “Refund request”.
  2. Include the order number or checkout email, purchase date and reason.
  3. We reply within one business day; approved refunds are returned to the original payment method within 3–5 business days.

4. Digital goods and statutory rights

This is a digital product delivered instantly. We apply the specific conditions above and keep them consistent with our payment provider; where the provider's rules are stricter, the provider's rules apply.

Nothing in this policy limits any statutory right of withdrawal, refund or any other consumer right available to you under applicable law. Where your jurisdiction grants such a right (for example the EU rules on digital content), we will obtain your express consent and keep the required confirmation at checkout or delivery.

5. Finding your order

Purchase records are available under My orders when logged in with the checkout email.

Last updated: November 2026